1. Project Deposits
Vavinix projects begin with a deposit that secures your place in our schedule and covers early-stage work, strategy, planning, first drafts. This deposit is non-refundable once work has started, since it reflects time and resources already committed to your project.
2. Milestone Payments
For larger projects billed across milestones, each payment covers the phase of work it's tied to. Once a milestone has been delivered, that payment isn't refundable, even if you decide not to continue to the next phase.
3. Cancelling a Project
If you need to cancel before we've started work, contact us as soon as possible, deposits already paid remain non-refundable, but we'll close things out cleanly with no further charges.
If you cancel mid-project, you're invoiced for work completed to date; anything paid beyond that is refunded within 14 days.
4. If We Fall Short
If we deliver work that doesn't match the agreed scope, tell us, we'll fix it. Our priority is always to put things right before any refund is discussed. Where we've genuinely failed to deliver what was agreed and a fix isn't possible, we'll refund the portion of payment tied to that undelivered work.
5. What Isn't Covered
- Change-of-mind after work has been delivered and approved.
- Third-party costs already incurred on your behalf, domains, licenses, stock assets, hosting.
- Delays caused by late feedback, content, or approvals on your end.
6. How Refunds Are Paid
Approved refunds are returned to the original payment method within 14 business days.
7. Questions
Every project is different, if your situation doesn't fit neatly into the above, email support@vavinix.com and we'll work it out directly.